Reservation Policy

All rooms, food, and tours must be paid in full at the time your reservation is made via credit card or wire transfer to confirm your booking. We will reach out to you via e-mail, phone or WhatsApp to help complete the payment. From the moment of booking you will have 72 hours to complete your payment or we will cancel your reservation. This payment to reserve your visit to Los Tarrales is non-refundable but in some cases is transferable to other dates. Please see our cancellation policy for more details.

Cancellation Policy

All reservations made at Los Tarrales are non-refundable without exception.

Reservations for food and lodging can be transferred to other dates if you notify Los Tarrales at least 72 hours before your check-in time. At the moment of requesting a change you must select a new date for your visit. Please note that the new date may be subject to availability, different pricing due to holiday rates or price increases, and you will be required to pay the difference at the time of changing your reservation. You can change the date of your visit a maximum of two times. The maximum transferable period for your visit is 365 days from the initial reservation date. If you do not visit within this time frame, your deposit will be forfeited in its totality. Any change made less than 72 hours before check-in will result in the forfeiture of your deposit in its totality.

Reservations for tours are transferable to other dates with at least 7 calendar days' advance notice. Our guides are hired from surrounding communities and block out their schedules to accommodate your tour. This policy applies to all tours and massages. Any change made less than 7 calendar days before the start time of your tour will result in the forfeiture of your deposit. You can change the date of your tour or massage a maximum number of two times. The maximum transferable period for your tour is 365 days from the initial reservation date. If you do not visit within this time frame, your deposit will be forfeited in its totality.

Day passes and meals reserved for day passes or meals reserved for travelers or group meetings are non-refundable and non-transferable.